If you have a question regarding the items listed below, please click on the related link:

  • Defective Cartridges
  • Wrong Cartridges
  • Order Status / Tracking
  • Product Guarantee
  • Return and Exchange Policy
  • Payment Options
  • Troubleshooting a Cartridge
  • Frequently Asked Questions

  • If you are unable to find your answer in the FAQ page, please send an email to cs@1ink.com or
    call us at 1-866-658-8125(toll free)
    To better assist you please have your order / invoice number ready

    Place order:

    You may place your order online by clicking on your printer model or,
    call us to place your order: 1-866-658-8125(toll free)


    Return and Exchange of Products:

    All returns and exchanges are handled online, please click here: Return and Exchange

    Product Inquiry:

    If you do not find your item on our website, call us at 1-866-658-8125(toll free)
    or submit your inquiry online, click here


    Order Status:

    Please allow up to 5 business days for delivery of your package. We do not ship on weekends and holidays.
    Tracking is provided on your invoice. Please access your invoice by clicking on your initial email confirmation.
    If you have any further questions, please call us at 1-866-658-8125(toll free).
    To better assist you please have your order / invoice number ready


    1ink.com
    2850 N. California St. Suite 110
    Burbank, CA 91504
    Tel: (818) 534-2660
    Fax: (818) 847-1006
    Toll Free: 1-866-658-8125