Do you have a question?
Find your answer in our "Frequently Asked Questions" below

 
Please Note: Due to the ISP's current filtering system, if you are an AOL, YAHOO, ROADRUNNER, HOTMAIL or EARTHLINK user, please add "1ink.com" to your address book to ensure you receive our email.

Order Status and Shipping Methods
1- How long does it take for my order to be delivered?
2- I have not received my order yet.
3- I did not receive an e-mail confirmation. Was my order processed?
4- What are your shipping methods?
5- How do I track my order?
 
Product Availability and How to Order
1- How do I locate my product, pricing and to place an order?
2- Still can’t find your cartridge?
 
Product Guarantee
1- Are your products guaranteed?
2- Are your cartridges new or remanufactured?
3- Will your products void my printer’s warranty?
 
Return / Exchange Policy
1- How do I return or exchange my product?
2- My printer broke and I have cartridges I want to exchange for my new printer, is this possible?
3- I sent back my cartridges for exchange/refund, when will it be processed?
 
Received the Wrong Cartridges
1- My cartridge number ends with a different letter (A, G or D..), what is the difference and are your cartridges compatible with my printer?
2- My printer model is not listed on the cartridge box I received, is this cartridge compatible with my printer?
3- The cartridges I received look larger than the ones in my printer.
 
Payment Options
1- What are your payment options?
2- Can I send a check or money order?
 
Corporate, Small Business and Schools Discounts
1. What type of discounts do you offer?
2. Do you accept Purchase Orders?
 
Secure Website/Ordering
1- Is it safe to use my credit card? Is your site secure?
 
Troubleshooting your Cartridge(s)
1- My printer does not recognize the cartridge.
2- The printer shows the cartridges are empty.
3- The cartridge is too big for my printer.
4- The print out has vertical white line and is faint, blurry and smeared colors, what should I do?
 
Unsolicited Email and Spam
1- I received an unsolicited email, what is your Anti-Spam policy?
 
Contact us
I did not find the answer to my question, how do I contact you?
 
 

How long does it take for my order to be delivered?
Please allow 3-5 business days for delivery. We use priority or standard shipping by USPS as well as UPS ground. We do not ship on Saturdays, Sundays and Holidays.
We will make our best effort to ship all orders placed before 12:00PM Pacific Standard Time, on the same day.

Please Note: All Laser Toner are shipped via UPS Ground – allow up to 5 business days

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I have not received my order yet.
Most packages are received within 3 - 5 business days from the order date. It is possible that some orders may experience some delays by the post office. If you have not received your order within 7 business days from your order date please E-mail us and we will track your order for you.

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I did not receive an e-mail confirmation. Was my order processed?
Upon completion of your order page, you will receive a confirmation number, which is also automatically emailed to you, which indicates your order was processed successfully. If you do not receive a confirmation number, please E-mail us with your full name, email address and telephone number so that we can contact you to process the order.
 
* Please Note – some email providers are blocking your emails. To ensure receipt of our email confirmation, please add our site to your list of allowed users to receive our email confirmation.

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What are your shipping methods?
We offer 3 - 5 business days, Priority or Standard shipping by USPS.
We do not ship on Saturdays, Sundays and Holidays.

Please Note: All Laser Toners are shipped via UPS Ground – allow up to 5 business days
We also accept all military orders including APO, FPO, AE and AP.
1ink.com currently does not accept International orders.
Shipping Charges:
All shipping charges will be based on “Subtotal” prior to tax.
US Shipping Charges:
FREE Shipping on all US orders over $55.00 ($55.01) USD.
$4.95 shipping and handling charges on US orders under $55.00 USD.

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How do I track my order?
If you have not received your order within 10 business days from your order date please E-mail us and we will track your order for you.

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How do I locate my product?
For your convenience we have added 3 ways to locate your product, on the left side of our page you can locate your printer model by choosing it:

 1- From our drop down menu.
 2- Searching by your Printer brand.
 3- By using our search by keyword.

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Still can’t find your cartridge?
Please call us Toll Free at 1-866-658-8125 or email us and one of our professional customer service representative will be happy to assist you in locating your product.

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Are your products guaranteed?
Shop with confidence. Try us RISK FREE, your satisfaction is our number one priority. 100% Customer Satisfaction GUARANTEED!

We offer an unconditional 365-day Guarantee on all of our products. If you are not 100% satisfied with the performance of your cartridge, toner or refill kit, you may return it within 365-days of the purchase date, and we will replace or refund your order.  

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Are your cartridges name brand or generic?
All of our cartridges are the highest quality generic brands and we guarantee them to perform to your satisfaction.

We offer 365 days unconditional 100% Quality and Satisfaction Guarantee on all of our products. If for any reason you are not happy with the products you received, simply send them back for a replacement or a full refund.

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Will your products void my printer’s warranty?
No. Refilling your inkjet cartridge or using the compatible cartridges does not tamper with your printer in any way, and therefore does not affect your warranty. Under the Magnuson-Moss Warranty Improvement Act, the consumer is allowed the right to choose any consumable they desire for their printer, and allowed to make any repairs to the printer cartridge they deem necessary. This allows for the use of refill kits and compatible cartridges.

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How do I return or exchange my product?
*Non-Defective Laser Toner and Inkjet Cartridge return policy
All unopened and unused laser toners and inkjet cartridges can be returned or exchanged by 1ink.com within the 365-day return period. (must be in original box and in a sellable condition) actual shipping cost will be deducted.

*Defective Laser Toner and Inkjet Cartridge return policy
Any defective laser toner or inkjet cartridge received by 1ink.com within the 365-day return period, is subject to inspection upon receipt. If the toner or cartridge is determined defective, an equal replacement will be honored at no additional cost to you.

Please Note: All Product returns must obtain return authorization.
Please click here to obtain a return authorization.

* Packages returned without an authorization will not be processed.

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My printer broke and I have cartridges I want to exchange for my new printer, is this possible?
Yes, you may send back the unused cartridges for an exchange for your new printer’s cartridges. Please write the following info on the invoice:
1. New printer model
2. Quantity of new cartridges requested
3. Written authorization on the invoice to debit or credit any price difference, shipping fees.

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I sent back my cartridges for exchange/refund, when will it be processed?
Please allow up to 7-10 business days to process your return from the time it reaches our Returns Department. All refunds and exchanges will be completed within this period. Please allow 2-3 business days for the credit to post to your account.

For refunds, you will receive a credit to your credit card you initially used to order. If you paid by check or money order, you will receive a check in the mail. Please note that business days are Monday-Friday, excluding federal holidays within the US.

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My cartridge number ends with a different letter (A, G or D..), what is the difference and are your cartridges compatible with my printer?
The lettering at the end of a cartridge number indicates the amount of ink that a cartridge contains. All the models (A, G or D) use identical cartridges regardless of the lettering. All of our cartridges are filled to the top (high yield) regardless of the lettering and they are 100% compatible with your printer.

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My printer model is not listed on the cartridge box I received, is this cartridge compatible with my printer?
Not all the compatible printers would be necessarily listed on the cartridge box. Some cartridges may fit over 30 or more printer and there is simply not enough space on the box to list all the printers. As long as the numbers match your cartridge number, you have the right cartridge.

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The cartridges I received look larger than the ones in my printer.
Some HP, Lexmark and other cartridges sit in a “protective, plastic clip”. In many cases it is black like the cartridge and is “L” shaped. This may make the cartridge appear larger in the pack than your original cartridge. Please open the package and remove the “protective, plastic clip”. After removing the clip the cartridge should look exactly the same as your original cartridge.

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What are your payment options?
1ink.com accepts:
  • Visa
  • MasterCard
  • American Express
  • Discover
  • Debit Cards with Visa or MasterCard logo
  • Personal Checks
  • Money Orders
  • Purchase Orders

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Can I send a check or money order?
Yes, To pay by check or Money Order, please follow these steps:
  • Make a list with the product name and cartridge number.
  • If subtotal is less then $55.00, add $4.95 for shipping.
  • If subtotal is over $55.00 shipping is free.
  • If you reside in the state of California add 9% sales tax, no tax for other states.
  • Add your total, and make your check or money order payable to 1ink.com.
  • Please include your first and last name, shipping address, telephone number and email address (only used in the event we have a question regarding your order).
  • If handwriting your order, please write as clearly as possible, to avoid any mistakes during ordering.
1ink.com
2850 N. California St. Suite 110
Burbank, CA 91504

Please Note:
You MUST include your first and last name, shipping address, telephone number and email address or we will not be able to process your order.

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Do you accept Purchase Orders?
Yes. Purchase orders are applicable to Businesses, Schools, Government Agencies and Non-Profit Organizations.
All purchase orders must have a contact name, phone number and address.
Please fax all purchase orders to (818) 847-1006 or mail to:
1ink.com
2850 N. California St. Suite 110.
Burbank, CA 91504

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 What type of discounts do you offer?
Depending on the volume we are able to offer various discounts.
Please contact us for special pricing at (818) 534-2660

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Is it safe to use my credit card? Is your site secure?
Yes, we use Secure Sockets Layer. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

If you prefer you may call us toll free to place your order, 1-866-658-8125.

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My printer does not recognize the cartridge..
If your printer generates an error message, or the printer refuses the cartridges installation, you may need to cycle the printer by the following steps:
  • With the cartridge installed, turn off the printer.
  • Unplug the printer from its power source for 30 – 60 seconds.
  • Plug in the printer, and turn the power on.
If cycling the printer does not alleviate the error message or flashing light, the cartridge is most likely defective. Please contact for a replacement cartridge.

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The printer shows the cartridges are empty.
Please run the print head cleaning utility 3 – 4 times. In addition, follow the steps above for cycling the printer. If neither option alleviates the problem, the cartridge is most likely defective. Please contact for a replacement cartridge.

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The cartridge is too big for my printer.
Please remove the cartridge out of the “Protective, Plastic Clip” it sits in before installing it in your printer.

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The print out has vertical white line and is faint, blurry and smeared colors, what should I do?
Please run the print-head utility 3-4 times, if this does not remedy the problem, please perform the following steps:
  • Place the cartridge in a shallow dish of warm water (1/4”). Soak only the metallic print head until you see ink flowing into the water.
  • Gently dry the cartridge using a cotton swab or tissue and then reinstall the cartridge.
  • Run the print head cleaning once or twice.
  • Print a test page to measure improved quality.
If the above steps did not improve the quality, the cartridge is most likely defective. Please email us for a replacement cartridge.

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I received an unsolicited email, what is your Anti-Spam policy?
Please click the link below to read our Anti-Spam Policy:
http://www.1ink.com/antispam.asp

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I did not find the answer to my question, how do I contact you?
You may contact us via:
1- E-mail: Cs@1ink.com
2- Phone: (818) 534-2660
3- Fax: (818) 847-1006
4- Mail:   1ink.com
              2850 N. California St. Suite 110
              Burbank, CA 91504

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