Return and Exchange Policy:
We offer 100% satisfaction guarantee on all our cartridges and toners up to 180
days from the day of purchase. If your invoice date has passed the 180 days, we
will not be able to honor any return or exchange.
Please keep in mind that shipping charges are not refundable.
All returns must obtain return authorization. Packages returned without
authorization will NOT be processed and will be returned to the sender.
To obtain your return authorization (RMA), please contact us during our business
ours:
Monday – Friday 7:00am – 5:00pm PST
Toll Free: 1-866-658-8125
Defective Cartridges:
If you have a defective cartridge you may return it for a replacement or refund
subject to the following guidelines:
- The customer will receive full refund minus $4.95 shipping charge
- All cartridges returned as defective will be inspected
- If cartridge is determined non-defective the customer will incur 20%
restocking fee
Please review our
Tech Support before determining if your cartridge is
defective.
Please make sure the products you are returning to us were ordered from our
company.
Unopened Cartridges /
Non-Defective:
All unopened or non-defective cartridges may be returned for a refund subject to
the following guidelines:
- Products must be in their original packaging and sellable condition
- 20% restocking fee will be deducted from the order
- $4.95 shipping cost will be deducted from the order
Please make sure the products you are returning to us were ordered from our
company.
Restocking fee /
Cancellation fee:
The restocking / cancellation fee is to recover some of the cost associated with
processing the orders such as shipping and handling, credit card fees and
marketing cost.
Cancelling Orders:
A 20% restocking / cancellation fee and $4.95 shipping fee will be applied to
cancelled orders.
Exchanges:
- If you changed your printer
- If your printer broke
- If you ordered the wrong cartridges and want to order the right ones, you may
do so by following the steps below:
Step 1: cartridges must be unopened and in their original box. Opened cartridges
cannot be exchanged.
Step 2: Call customer service to place a new order for the correct cartridges
compatible to your printer, so that a new order number is generated and the
order is shipped to you immediately.
Step 3: Obtain a return authorization for the unused/unopened cartridges you
want to return.
Step 4: Return the wrong package to us. Upon receipt of your wrong package we
will issue a full refund, minus $4.95 shipping charges.
Shipping Charges:
Shipping charges are not refundable except in the event of packing error.
Orders with free shipping will receive refund on the returned products minus
$4.95 shipping charge.
Refunds:
We need to receive the returned
packages before we can issue refunds. If we do not receive your defective
cartridges or returned package, we will not be able to issue any refund.
Customers are responsible for returning their packages. We are not responsible
for lost packages.
Refunds are made in the method in which they were paid. i.e: if a customer used
his/her credit card for the purchase, the same credit card will be credited
Please allow 10-15 business day after receipt of your product for the credit to
be issued.
Please Note:
For all returns please use the following address:
1ink.com
2850 N. California St. Suite 110
Burbank, CA 91504
Other Important
Information:
We are only responsible for products purchased from our company. If products
returned to us are not ordered from our company, we will not issue any type of
credit and the cartridges will be send for recycling. Please make sure the
products you are returning to us were ordered from our company.
Products returned past our 180-day guarantee will not be eligible for any refund
or replacement.
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