| How long does it take for my order to be delivered? |
Please allow 3-5 business days for delivery. We use priority or standard
shipping by USPS as well as UPS ground. We do not ship on Saturdays, Sundays
and Holidays.
We will make our best effort to ship all orders placed before 12:00PM
Pacific Standard Time, on the same day.
Please Note: All Laser Toner are shipped via UPS Ground – allow up to 5
business days
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| I have not received my order yet.
|
| Most packages are received within 3 - 5 business days from the order
date. It is possible that some orders may experience some delays by the post
office. If you have not received your order within 7 business days from your
order date please E-mail us and we will track your order for you.
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| I did not receive an e-mail confirmation. Was my order processed? |
Upon completion of your order page, you will receive a confirmation
number, which is also automatically emailed to you, which indicates your
order was processed successfully. If you do not receive a confirmation
number, please E-mail us with your full name, email address and telephone
number so that we can contact you to process the order.
* Please Note – some email providers are blocking your emails. To ensure
receipt of our email confirmation, please add our site to your list of
allowed users to receive our email confirmation.
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| What are your shipping methods? |
We offer 3 - 5 business days, Priority or Standard shipping by USPS.
We do not ship on Saturdays, Sundays and Holidays.
Please Note: All Laser Toners are shipped via UPS Ground – allow up to 5
business days
We also accept all military orders including APO, FPO, AE and AP.
1ink.com currently does not accept International orders.
Shipping Charges:
All shipping charges will be based on “Subtotal” prior to tax.
US Shipping Charges:
FREE Shipping on all US orders over $49.00 ($49.01) USD.
$4.95 shipping and handling charges on US orders under $49.00 USD.
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| How do I track my order? |
| If you have not received your order within
10 business days from your
order date please E-mail us and we will track your order for you.
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| How do I locate my product, pricing and to place an order? |
| Please click on the link below and follow the steps to locate your product
for pricing and details.
HTTP://www.1ink.com/how_much.asp top of page |
| Still can’t find your cartridge?
|
| Email us at
Info@1ink.com
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| Are your products guaranteed? |
Shop with confidence. Try us RISK
FREE, your satisfaction is our number one priority. 100% Customer
Satisfaction GUARANTEED!
We offer an unconditional 180-day Guarantee on all of our products. If you
are not 100% satisfied with the performance of your cartridge, toner or
refill kit, you may return it within 180-days of the purchase date, and we
will replace or refund your order.
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| Are your cartridges name brand or generic? |
All of our cartridges are the highest
quality generic brands and we guarantee them to perform to your
satisfaction.
We offer 180 days unconditional 100% Quality and Satisfaction Guarantee on
all of our products. If for any reason you are not happy with the products
you received, simply send them back for a replacement or a full refund.
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| Are your cartridges new or remanufactured? |
Remanufactured Products:
All the HP, Lexmark, selected Canon (BC-02, BC-05 and BC-20) and all Laser
Toners are remanufactured. They are remanufactured to the highest standards,
tested for quality and are equivalent to the original brands. All products
include 100% Quality and Customer Satisfaction Guarantee.
Brand-New Generic Products:
All of our Epson, Xerox, Compaq and Canon (excluding BC-02, BC-05, BC-20)
are brand-new generic label cartridges, not remanufactured. All products
include 100% Quality and Customer Satisfaction Guarantee.
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| Will your products void my printer’s warranty? |
| No. Refilling your inkjet cartridge or
using the compatible cartridges does not tamper with your printer in any
way, and therefore does not affect your warranty. Under the Magnuson-Moss
Warranty Improvement Act, the consumer is allowed the right to choose any
consumable they desire for their printer, and allowed to make any repairs to
the printer cartridge they deem necessary. This allows for the use of refill
kits and compatible cartridges. top of page |
| How do I return or exchange my product? |
*Non-Defective Laser Toner and Inkjet
Cartridge return policy
All unopened and unused laser toners and inkjet cartridges can be returned
or exchanged by 1ink.com within the 180-day return period minus 15% of the
purchase amount for restocking fee.
*Defective Laser Toner and Inkjet Cartridge return policy
Any defective laser toner or inkjet cartridge received by 1ink.com within
the 180-day return period, is subject to inspection upon receipt and may
incur a 15% restocking fee if we determine the toner cartridge is not
defective. If the toner or cartridge is determined defective, an equal
replacement will be honored at no additional cost to you.
Please Note: All Product returns must obtain return authorization via E-mail
only
Please click here to
complete the form to obtain a return authorization. (All fields must be
completed).
* Packages returned without an authorization will not be processed.
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| My printer broke and I have cartridges I want to exchange for my new printer,
is this possible? |
Yes, you may send back the unused
cartridges for an exchange for your new printer’s cartridges. Please write
the following info on the invoice:
1. New printer model
2. Quantity of new cartridges requested
3. Written authorization on the invoice to debit or credit any price
difference, shipping fees and or restocking fees.
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| I sent back my cartridges for exchange/refund, when will it be processed? |
Please allow up to 7-10 business days to
process your return from the time it reaches our Returns Department. All
refunds and exchanges will be completed within this period. Please allow 2-3
business days for the credit to post to your account.
For refunds, you will receive a credit to your credit card you initially
used to order. If you paid by check or money order, you will receive a check
in the mail. Please note that business days are Monday-Friday, excluding
federal holidays within the US.
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| My cartridge number ends with a different letter (A, G or D..), what is the
difference and are your cartridges compatible with my printer? |
| The lettering at the end of a cartridge
number indicates the amount of ink that a cartridge contains. All the models
(A, G or D) use identical cartridges regardless of the lettering. All of our
cartridges are filled to the top (high yield) regardless of the lettering
and they are 100% compatible with your printer. top of page |
| My printer model is not listed on the cartridge box I received, is this
cartridge compatible with my printer? |
| Not all the compatible printers would
be necessarily listed on the cartridge box. Some cartridges may fit over 30
or more printer and there is simply not enough space on the box to list all
the printers. As long as the numbers match your cartridge number, you have
the right cartridge.
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| The cartridges I received look larger than the ones in my printer. |
| Some HP, Lexmark and other cartridges
sit in a “protective, plastic clip”. In many cases it is black like the
cartridge and is “L” shaped. This may make the cartridge appear larger in
the pack than your original cartridge. Please open the package and remove
the “protective, plastic clip”. After removing the clip the cartridge should
look exactly the same as your original cartridge.
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| What are your payment options? |
1ink.com accepts:
- Visa
- MasterCard
- American Express
- Discover
- Debit Cards with Visa or MasterCard
logo
- Personal Checks
- Money Orders
- Purchase Orders
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| Can I send a check or money order? |
Yes, To pay by check or Money Order, please follow these steps:
- Make a list with the product name and cartridge number.
- If subtotal is less then $49.00, add $3.95 for shipping.
- If subtotal is over $49.00 shipping is free.
- If you reside in the state of California add 8.25% sales tax, no tax for
other states.
- Add your total, and make your check or money order payable to 1ink.com.
-
Please include your first and last name, shipping address, telephone number
and email address (only used in the event we have a question regarding your
order).
- If handwriting your order, please write as clearly as possible, to avoid any
mistakes during ordering.
1ink.com
21634 Lassen St.
Chatsworth, CA 91311
Please Note:
You MUST include your first and last name, shipping address, telephone
number and email address or we will not be able to process your order.
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| Do you accept Purchase Orders? |
Yes. Purchase orders are applicable to Businesses, Schools, Government
Agencies and Non-Profit Organizations.
All purchase orders must have a contact name, phone number and address.
Please fax all purchase orders to (818)241-7918 or mail to:
1ink.com
21634 Lassen St.
Chatsworth, CA 91311
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| What type of discounts do you offer? |
Depending on the volume we are able to offer various discounts.
Please contact us for special pricing at (818) 534-2660
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| I qualified for the FREE Gift but I didn’t see it in my shopping cart, will I
receive it? |
I qualified for the FREE Gift but I didn’t see it in my shopping cart,
will I receive it?
Yes, if you qualify for the free gift or promotion as listed on our website,
you will automatically receive the free gift with your order.
Please note: The free gift does NOT show in your shopping cart but you WILL
receive it with your order.
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| Is it safe to use my credit card? Is your site secure? |
Yes, we use Secure Sockets Layer. Our Secure Sockets Layer (SSL)
software is the industry standard and among the best software available
today for secure online commerce transactions. It encrypts all of your
personal information, including credit card number, name, and address, so
that it cannot be read as the information travels over the Internet.
If you prefer you may call us toll free to place your order, 1-866-658-8125.
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| My printer does not recognize the cartridge.. |
If your printer generates an error message, or the printer refuses the
cartridges installation, you may need to cycle the printer by the following
steps:
- With the cartridge installed, turn off the printer.
- Unplug the printer from its power source for 30 – 60 seconds.
- Plug in the printer, and turn the power on.
If cycling the printer does not alleviate the error message or flashing
light, the cartridge is most likely defective. Please contact for a
replacement cartridge.
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| The printer shows the cartridges are empty. |
| Please run the print head cleaning utility 3
– 4 times. In addition, follow the steps above for cycling the printer. If
neither option alleviates the problem, the cartridge is most likely
defective. Please contact for a replacement cartridge.
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| The cartridge is too big for my printer. |
| Please remove the cartridge out of the
“Protective, Plastic Clip” it sits in before installing it in your printer.
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| The print out has vertical white line and
is faint, blurry and smeared colors, what should I do? |
Please run the print-head utility 3-4 times, if this does not remedy
the problem, please perform the following steps:
- Place the cartridge in a shallow dish of warm water (1/4”). Soak only
the metallic print head until you see ink flowing into the water.
-
Gently dry the cartridge using a cotton swab or tissue and then
reinstall the cartridge.
- Run the print head cleaning once or twice.
-
Print a test page to measure improved quality.
If the above steps did not improve the quality, the cartridge is most
likely defective. Please email us for a replacement cartridge.
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| I received an unsolicited email, what is your Anti-Spam policy? |
Please click the link below to read our Anti-Spam Policy:
HTTP://www.1ink.com/antispam.asp
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| I did not find the answer to my question, how do I contact you? |
You may contact us via:
1- E-mail:
Cs@1ink.com
2- Phone: (818) 534-2660
3- Fax: (818) 241-7918
4- Mail:
1ink.com
21634 Lassen St.
Chatsworth, CA 91311
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