Frequently Asked Questions

Company Information

How long have you been in business?

We’ve been selling discount printer ink and toner cartridges since 2000 and have been in business for over 20 years.

Where are you located?

1ink.com
2850 N. California St. Suite 110
Burbank, CA 91504

The entire operation, including customer support and order fulfillment, is handled from the same location to ensure the best customer service.

Can I visit your office?

Absolutely! We are open Monday through Friday, from 7:00 AM to 5:00 PM Pacific Time.

Placing Orders FAQ

Can I place an order over the phone?

Yes, you can call us at (818)534-2660 and we will quickly place the order for you. Our hours are Monday through Friday from 7:00 AM to 5:00 PM Pacific Time.

What if I can’t find the cartridge for my printer?

We carry a large selection of discount ink and toner cartridges for the most popular printer brands. However, in rare cases, some cartridges may be new to the market, and it may take a few days before we start carrying them.

If you do not see your cartridges listed, we recommend that you contact us and we may be able to locate the cartridges for you or notify you when they become available. You can call us at (818)-534-2660 Monday through Friday, from 7:00 AM to 5:00 PM Pacific Time.

How do I apply my coupon?

The coupon is applied on the Shopping Cart page. After you have added all your items to the cart, you can proceed to the Shopping Cart page. The coupon field is located at the bottom left of your Shopping Cart page. You can enter your coupon code in the coupon field and click on the “APPLY COUPON” button. Your coupon will be applied, and you will be able to view your total savings and the new subtotal.

Do you charge sales tax?

It depends on your state of residence!

In the past, we were only required to collect sales taxes from California residents since our office is located in the state of California. However, following the Supreme Court's South Dakota v. Wayfair decision on June 21, 2018, many states have enacted laws requiring online retailers to collect and remit sales taxes even if they do not have a physical presence in the state.

Our website uses an automated tax compliance software that will collect (or not collect) sales taxes in accordance with the most current sales tax laws for each state.

Can I pay with my personal check?

Yes, we do accept personal checks. For details on how to place your order using a personal check, please visit our Payment Options page.

Do you accept purchase orders?

We currently only accept purchase orders from schools, non-profit organizations, and government agencies. If you are unsure if you qualify for purchase orders, please email our support team and one of our representatives can assist you.

Can I cancel my order?

If you need to cancel an order you just placed, please call our Customer Service Department as soon as possible at 1-818-534-2660. As long as the item has not yet departed from our facility, we will be able to cancel the order and issue a refund back to your original payment method. Please note that most orders ship out within 24 hours of the order being placed. We are unable to cancel any order that has departed our facility.

Product Information & Guarantee

Will your products work with my printer?

Yes, our discount ink and toner cartridges are designed to be 100% compatible with your printer and will deliver the same quality as the original brand at a fraction of the cost. Our products are guaranteed to provide exceptional print results or your money back.

I’ve tried remanufactured ink and toner cartridges in the past, and they didn’t work for me. How are yours different?

Not all ink and toner cartridges are created the same. We have a 20-year old brand and our reputation is very important to us. We’re proud to say that most of our business is through word of mouth and referrals, so our focus has always been on quality first to ensure our customers come back to us.

With two decades of experience and having served millions of customers, businesses, schools and government agencies, we’ve aligned ourselves with the best vendors and engineers in the industry, ensuring our products deliver the highest print quality for our clients.

We have over 12,000 4.9-STARS Google reviews and over 30,000 4.8-STARS third-party product reviews, which you can read on our website.

We provide excellent customer support and the highest quality ink and toner cartridges in the market. We are confident you will be satisfied with our products and will become a lifetime customer.

What is your guarantee?

We offer a 180-day warranty, and lifetime customer support on all products. If you are not satisfied with your purchase for any reason, you may return the products for a replacement or refund.

For more information on returns and refunds, please visit our Return & Exchange Policy.

What are remanufactured cartridges?

A remanufactured ink or toner cartridge is an original name-brand cartridge that has been recycled after the initial use. After an original cartridge has been depleted, our technicians disassemble the cartridge, clean any leftover residue, and replace any worn or broken components. The cartridges are rebuilt to the original condition, tested to ensure they perform to the industry standards, and professionally sealed and packaged before they are delivered to our customers. Our remanufactured cartridges offer significant savings when compared to the OEM and are 100% guaranteed.

What are compatible cartridges?

A compatible ink or toner cartridge is a generic version of a name-brand cartridge. Our compatible cartridges are carefully engineered and deliver the same performance as the original brand names at a fraction of the cost. All compatible cartridges include a 180-Day warranty, and lifetime customer support.

Will I void the warranty on my printer if I use your products?

No! This is a common misconception that many printer companies abuse and perpetuate. As a consumer, your right to choose which supplies are best for you is protected by United States law. Under the Magnusson-Moss Warranty Improvement Act, it is unlawful for any printer company to void or revoke a warranty because a consumer uses a non-original printer cartridge.

We’ve included an excerpt from the Magnusson-Moss Warranty Act below for your convenience.

MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
Section 2032.c

“No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name; except that the prohibition of this subsection may be waived by the Commission if—

(1) the warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and

(2) the Commission finds that such a waiver is in the public interest.”

Source: Consumer Product Warranties

Do you buy back empty cartridges?

No, we do not refill or remanufacture empty cartridges at our facility. If you’re interested in recycling your empty cartridges, we recommend you take them to a local office supply store like Office Depot or Staples, and they will likely recycle them for you or direct you towards a recycling center.

Do you carry OEM (Original Equipment Manufacturer) cartridges?

No, we only carry remanufactured and compatible ink and toner cartridges. This enables us to bring significant savings to our customers. Our discount printer ink and toner cartridges provide OEM print quality for a fraction of the cost of the original brands, and include a 180-Day warranty.

What if a product is discontinued?

Unfortunately, some items may become discontinued due to a lack of empty recycled cartridges or a lack of demand for particular items. If an item is marked as discontinued, the chances are that we will not be getting it anytime soon.

What is the shelf life of your products?

If stored properly, our discount ink and toner cartridges offer approximately 24 months of shelf life.

What is the best way to store my cartridges?

Ink cartridges should always be stored in a ventilated and cool area; it is crucial that you keep them stored standing in an upright position at all times.

Toner cartridges should be kept in the original packaging and never be exposed to moisture. It is also recommended to store your toner cartridges at room temperature.

Shipping & Estimated Delivery Time

What shipping methods do you use?

We use multiple carriers, including U.S. Priority Mail, UPS Ground Shipping and U.S. First Class Mail to ensure the quickest delivery time. The shipping method will depend on the size and weight of the package being shipped.

For more information on shipping, visit our Shipping Information page.

What are your shipping fees?

FREE SHIPPING on orders over $65 (Contiguous U.S.)

$5.95 flat fee for orders under $65

What are your Non-Contiguous U.S. shipping charges?

We charge a flat shipping fee of $29.95 for packages that are shipped to the noncontiguous states. These states include Alaska, Hawaii, U.S. Virgin Islands, Guam, Puerto Rico, and American Samoa. This also applies to APO and FPO.

Do you ship internationally?

No, we only ship within the United States.

What is the estimated delivery time?

Depending on your location, orders can take 2-7 business days to arrive. All orders are shipped from our office in California.

West Coast orders arrive in 1-3 business days. Midwest and Central orders can take 2-4 business days, and the East Coast orders typically arrive in 3-7 Business days.

Orders placed before 12:00 PM (PST) typically ship the same day, and orders placed after 12:00 PM (PST) will ship the next business day.

Orders are shipped Monday through Friday. We do not ship on Saturday, Sunday, or Holidays. Orders received on weekends and holidays will ship on the next business day. Please keep in mind that per industry standards, business days do not include weekends or holidays.

Do you offer expedited shipping?

We do offer expedited shipping through UPS. The price for this service depends on the weight and size of the package as well as the shipping speed. To request a quote for expedited shipping, please email our support team and one of our representatives can assist you.

Order Processing & Tracking

Why didn’t I get a confirmation email?

Order confirmation is emailed automatically and should arrive in your inbox shortly after you complete your order. In rare cases, the confirmation email may go to your SPAM box, or get blocked by your email service provider. However, if you did get to the final “Thank You!” page that displays your order number, it means that we have received your order and it is being processed.

By contacting us, we can resend you the confirmation email so you can save it for your records.

Please email our support team and one of our representatives can assist you.

Can you email me my order confirmation?

Absolutely! Please email our support team and one of our representatives can assist you.

Keep in mind that Order Confirmation is also referred to as Order Number. Also, your Order Confirmation email contains the same information as your invoice that is included in your order.

Okay, I emailed you and you sent me a copy of my invoice. Is my invoice my confirmation?

Yes! Your invoice and your confirmation are the same. Your invoice is automatically generated upon the completion of your order. It confirms that your order was received successfully and it is being processed.

How do I track my order?

A tracking number will be emailed to you within one (1) business day after you place your order. You can track your order by clicking on the tracking number in the email, and you will be redirected to the USPS or UPS website, where you can monitor the progress of your order.

Keep in mind that orders placed on weekends or holidays will generate a tracking number on the next business day. For example, if you place your order on a Saturday, you may not see your tracking until Monday or Tuesday.

You may also track your order in real-time by visiting our Track Order page.

Payment Option

What type of payment options do you offer?

We accept Visa, Mastercard, American Express, Discover, Debit Cards with Visa or Mastercard logo, PayPal, and personal check or Money Order.

For more information, visit our Payment Options page.

Do you accept purchase orders?

Coupons and Discounts

How do I get your discount coupon?

It is very simple! You can subscribe to our Email Newsletter and receive coupons and exclusive offers right in your inbox. We will periodically email you the best coupons and exclusive offers available, so you can continue to save money on printer ink and toner cartridges.

To see all of our best ink and toner cartridge coupons and discount offers Click Here!

Important Note: We respect your privacy and will never sell, rent, lease, or share your email address with any third party. Your email is solely used to provide you with our seasonal discount coupons and exclusive offers upon your subscription. You may unsubscribe at any time using the unsubscribe link in the email, and you will be permanently removed from our mailing list.

Oops, I forgot to apply my coupon to my order. What do I do?

It happens to everyone, don’t worry. Just contact us and let us know before your order ships, and we can have the coupon honored for you. Be sure to have your order number and the coupon code ready when you contact us. Please email our support team and one of our representatives can assist you.

I have more than one coupon, can I combine them?

No, unfortunately our system does not allow you to use more than one coupon at a time.

Return and Exchange

What is your return policy?

All of our cartridges include a 180-day warranty. In the event that you receive a defective product, we will exchange it for a brand-new cartridge within 180 days of your original date of purchase.

To learn more about our return policy visit our Return and Exchange page.

What if my package is lost or damaged?

For lost or damaged packages we require our customers to fill out an Affidavit for lost or damaged parcels. Upon completing the affidavit, we will reship the package and open an investigation with the post office.

Please note: To track lost packages, please notify us within 30 days of your order date. Unfortunately, we cannot track lost packages past 30 days from the order date.

Frequently Asked Questions

Sign in