Return & Exchange Policy

RMA (Return Merchandise Authorization): All returns and exchanges require an RMA. Packages without an RMA will not be processed and items will be discarded.

Warranty details:

• Warranty period: 180 days from purchase.

• Returns within 90 days: eligible for a refund, replacement, or store credit.

• Returns after 90 days: eligible for replacement or store credit only.

• Note: refunds may incur a 20% restocking fee.

Why a 180-day warranty? Compared to major retailers like Office Depot, Walmart, and Amazon, who offer shorter return periods, we provide a 180-day warranty to ensure customer satisfaction and product reliability.

How to proceed: Review the sections below for detailed instructions. For help, email our support team for assistance with your request.

All returns and exchanges require an RMA to be processed. Packages without an RMA will not be accepted and the items will be discarded.

How to obtain an RMA: Email our support team to receive your RMA and instructions for returning your items.

Why an RMA is required:

• Facilitates troubleshooting common issues before returning items.

• Helps identify and process returns efficiently, avoiding delays.

• Ensures accurate documentation of the return reasons and items involved.

Contact our support team to get started with your return or to receive assistance.

Warranty details:

• Warranty period: 180 days from purchase.

• Returns within 90 days: eligible for a refund, replacement, or store credit.

• Returns after 90 days: eligible for replacement or store credit.

• Note: orders past 180 days are ineligible for refunds or replacements.

Return eligibility:

• Cartridges must be at least 70% full and must be 1ink products.

• Non-1ink cartridges will be discarded.

Inspection: Defective cartridges are inspected upon arrival for remaining ink (determined by chip and circuitry) and functionality.

Refund eligibility:

• Must return within 90 days.

• Refunds processed 3-5 business days post-inspection.

• Allow up to 48 hours for bank processing after the refund is issued.

Replacements & store credits:

• Immediate replacements available for most cartridges; some may need to be returned for inspection first.

• Option to request store credit to use for future orders.

Shipping address: 1ink.com, 21200 Oxnard St. #969, Woodland Hills, CA 91367-0969

Include with your return:

• A copy of your invoice, or a sheet with your RMA number if the invoice is missing.

• Indicate whether you prefer a “Refund,” “Replacement,” or “Store Credit.”

For assistance with returns, please email our support team.

Return guidelines:

• Eligibility: within 30 days of purchase for refund, replacement, or store credit.

• Condition: must be sealed, unopened, and in original packaging with no box damage.

Options for unused products:

• Store credit: issued minus actual shipping charges.

• Refund: subject to a 20% restocking fee and deduction of actual shipping charges.

Shipping:

• Address: 1ink.com, 21200 Oxnard St. #969, Woodland Hills, CA 91367-0969

• Customer’s responsibility: shipping costs; no return labels provided.

Include with your return:

• A copy of your invoice, or a sheet with your RMA number if the invoice is missing.

• Indicate “Store Credit” or “Refund.”

For return assistance, please email our support team.

Return guidelines:

• Time frame: notify us within 30 days of purchase.

• Condition: items must be sealed, unopened, in original packaging with no box damage. Open items or orders past 30 days are ineligible for return.

Return options:

• Store credit: can be applied to the correct cartridges or future orders. Actual shipping charges will be deducted.

• Refund: subject to a 20% restocking fee, with actual shipping charges deducted.

Shipping:

• Customer error: return shipping cost is the customer’s responsibility; no return label provided.

• Our error: if we shipped the wrong items, we provide a return label and issue a full refund with no shipping fees deducted.

Shipping address: 1ink.com, 21200 Oxnard St. #969, Woodland Hills, CA 91367-0969

Include with your return:

• A copy of your invoice, or a sheet with your RMA number if the invoice is missing.

• Indicate “Store Credit” or “Refund.”

Additional info: If a warehouse error is confirmed, we ship the correct product immediately with a prepaid return label for the wrong item.

For assistance, email our support team.

Warranty period: 90 days from the purchase date.

Return guidelines:

• Eligibility: unopened cartridges within the 90-day warranty period.

• Condition: must be sealed, unopened, in original packaging with no box damage. Open items are not returnable.

Return options:

• Store credit: full amount minus actual shipping charges.

• Refund: subject to a 20% restocking fee, minus actual shipping charges.

Shipping instructions:

• Address: 1ink.com, 21200 Oxnard St. #969, Woodland Hills, CA 91367-0969

• Customer’s responsibility: cover shipping costs; no return label provided.

Include with your return:

• A copy of your invoice, or a sheet with your RMA number if the invoice is missing.

• Clearly state whether you are requesting a “Store Credit” or “Refund.”

For assistance, please email our support team.

Cancellation window: Notify us within 2 hours of placing your order to cancel.

If shipped: Orders that have shipped cannot be canceled. Once received, you can return them with an RMA.

Return options:

• Store credit: full amount minus actual shipping charges.

• Refund: subject to a 20% restocking fee, plus deduction of actual shipping charges.

Shipping responsibility: Customers must cover the return shipping costs, as return labels are not provided for canceled orders.

Reasons for RTS:

• Non-delivery by shipping carriers (UPS, U.S. Mail) due to location restrictions.

• Incorrect or insufficient shipping address.

• Package refusal by the customer.

Shipping responsibility: It is the customer’s responsibility to ensure that the chosen shipping method (U.S. Priority Mail, UPS Ground Shipping, U.S. First Class Mail) can deliver to their address.

Costs: RTS and undeliverable packages may incur an RTS fee, which varies based on package weight and size.

Handling options for RTS packages:

• Reship: customer pays for reshipping and the RTS fee.

• Refund: refund issued minus shipping charges and RTS fees.

• Store credit: full amount issued as store credit minus the RTS fee.

For more information or to process an RTS request, contact our support team.

Are shipping charges refundable?

No, shipping charges are non-refundable for all orders, including those with free shipping. The only exception is if there is an error on our part in sending a package, in which case we will provide a return label and cover the shipping costs.

Why are shipping charges not refundable?

Shipping costs are incurred to deliver your purchase, just as you would spend money on gas to return an item to a store. These fees are collected by carriers like U.S. Mail or UPS to ensure delivery to your doorstep, regardless of whether the shipping was initially free.

Compatibility: Our cartridges use the latest chip technology to ensure compatibility with your printer.

Firmware updates: Some printer manufacturers may automatically update firmware, which can prevent the printer from recognizing third-party or after-market cartridges. These updates are often irreversible, forcing the use of more expensive OEM cartridges.

Customer responsibility: It is the customer’s responsibility to stay informed about their printer’s update settings, including whether they are set to automatic firmware updates.

Recommendation: To continue using third-party or after-market cartridges, switch your printer’s update settings to “manual” control. This allows you to choose when to update, rather than updates occurring automatically without your consent.

Warranty note: While our cartridges are designed to be compatible and are tested for functionality, our warranty does not cover issues arising from firmware updates that affect cartridge functionality.

1ink is not responsible for lost or undelivered return packages. Refunds or exchanges cannot be provided for products that do not arrive at our facility. We strongly recommend purchasing a tracking number for all return shipments to ensure they can be tracked until received and processed by us.

For assistance regarding your return or exchange, please email our support team and one of our representatives can help you with your request.