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Customer Service

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Important notification:

We wanted to notify all of our customers that there is a new firmware update for the following cartridge models, HP 950XL / 951XL, HP 934XL / 935XL and HP 970XL / 971XL.

Please note that HP printers using these cartridges will be affected by this update no matter where they were purchased from.

The link below from HP will explain and offer a download to fix the issue and allow you to continue using our cartridges:

https://support.hp.com/gb-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/model/5367606/document/c05308850/

We deeply value our relationship with our customers and are committed to providing highest level of quality and service simply because our customers deserve the best. If you should have any further questions regarding this matter please contact us at (866) 658-8125.

As always we look forward to serving you.


If you have a defective cartridge or have received a wrong product, you may return your order for an exchange or a refund.

Return or exchange can only apply to items that are still within our 1-Year Guarantee period. We will not be able to issue any refund or exchange for any orders that are past the 1-Year Guarantee period.

Here are the guidelines for Return and Exchange:

Always contact us first:

Most of the issues with cartridges can be resolved with simple troubleshooting. Our customer support team is very knowledgeable and have years of experience to assist you with troubleshooting your cartridges.

Call us Toll Free: 1-866-658-8125

Email us: Support@1ink.com

Always obtain an RMA (Return Merchandise Authorization):

An RMA is required for all refunds and exchanges. Packages received without an RMA will not be processed. To obtain your RMA contact our customer support: 1-866-658-8125

Shipping Charges:

Shipping charges are not refundable. If a shipping error occurs and we ship you the wrong products, we will issue a return label for you to return the package back to us at no cost.

If you have received free shipping on your order, you will be refunded on all items returned minus $4.95 shipping fee.