Hi, we're here to help! See our popular questions. You can also email us using the form below.
I'd like to place an order
To place an order call us Toll-Free at (866) 658-8125 M-F 7:00 am – 5:00 pm (PST).
Track my order
Click here to track your order using your order number and email address. For further assistance you may email us below.
I forgot to use my coupon
Please email us your order number and coupon code using the form below, and we will apply the coupon for you.
I cant' find my cartridge
Call us at (866) 658-8125 M-F 7:00 am – 5:00 pm (PST) or email us below, and we will find your cartridges for you.
When will I get my refund?
Refunds are issued 3- 5 days after we receive your returned package. Please check your statement and email us below if you have any questions.
Estimated delivery time
We ship Monday thru Friday. Orders placed on weekends and holidays ship the next business day.
West Coast orders: 1-3 business days
Midwest & Central orders: 2-4 business days
East Coast orders: 5-7 business days
I didn't get my email confirmation
The order confirmation is automatically emailed to you after you complete your order. In rare cases, it may go to the SPAM box, or get blocked by your email service provider. However, if you got to the final “Thank You!” page that displays your order number, it means that we have received your order and it is being processed.
Email us below or call us Toll-Free at (866) 658-8125 M-F 7:00 am – 5:00 pm (PST) to request a resend of your confirmation email.
Return & Exchange Policy
All of our cartridges come with a full one-year warranty. In the event that you receive any defective product, we will exchange that product for a brand-new cartridge within one year (365 days) of your original date of purchase.
Should you request a refund in lieu of an exchange, you can send that product back to us for a refund within one year (365 days) of the original date of purchase. We do require that you contact us before returning any product so that we can issue a Return Merchandise Authorization Number.
I've received the wrong products
Please note that some compatible cartridges may look slightly different or may have a protective clip that must be removed before installation.
If you feel you have received the wrong products, please notify us as soon as possible or within 30 days of your original order date.
You may call us Toll-Free at (866) 658-8125 M-F 7:00 am – 5:00 pm (PST), or email us below and provide your printer model, and the model number of the cartridges you’ve received so we can send you the correct cartridges.